Private documents
ID photos are stored privately and readable only by the verification team. Other members see a verified badge, never your documents or ID number.
How it works
The whole path of a rental, without the small print
From verification to review — what Rentza does, what it deliberately does not do, and where the money goes at each step.
1 · Everyone is verified
Renters and owners complete identity verification with a Namibian national ID or passport before a rental can happen. Documents are stored privately and only the verification team can open them.
2 · Find and request
Renters browse by category, town and availability, then send a request with a start and return time. They see the full estimate and the owner’s conditions before they send it.
3 · A binding agreement snapshot
Accepting the conditions creates an immutable agreement: the accepted conditions, the estimate, the return deadline and the late-return terms are frozen at that moment, so later edits never change what was agreed.
4 · Direct payment, no escrow
Rentza does not hold rental payments and never asks a renter to fund a wallet. The renter pays the owner directly. Rentza’s only charge is the owner commission recorded on the owner’s commission wallet.
5 · Handover and return evidence
Condition notes, accessories and photos are captured at collection and at return. Both sides see the same record, which is what makes disputes resolvable.
6 · Commission and ledger
When a booking is accepted, the 10% commission is recorded once, as its own permanent ledger entry linked to that booking. Cancellations create a separate reversal entry — history is never rewritten.
7 · Reviews both ways
Once a rental is completed, both parties can review each other once. Ratings build the public reputation that gets the next booking.
8 · Disputes reviewed by people
Report a problem from the rental, or open a support ticket. A report on its own never triggers a penalty — a reviewer weighs the evidence first, and outcomes can be appealed.
Where the money goes
Confirmed booking valueN$ 1,000
Rentza commission recorded against the owner (10%)N$ 100
Owner’s rental proceeds before other expenses (90%)N$ 900
Renter’s Rentza commissionN$ 0 (0%)
Booking or reservation feeN$ 0
Rental payment held by RentzaN$ 0 — paid directly to the owner
The renter pays the owner directly. Rentza never holds the rental payment and never charges the renter commission — the only amount Rentza collects is its platform commission, owed by the owner.
Trust & safety
Restrictions that are earned
A complaint never penalises anyone by itself. Violations are reviewed on evidence, and repeat violations can restrict rental access.
Deadlines that are enforced
Return deadlines are stored in Namibian time and checked on the server. Overdue rentals are flagged to both parties automatically.
A shared paper trail
Agreements, condition checklists, photos and ledger entries are all kept, so every rental can be reconstructed afterwards.
No money in the middle
Because Rentza never holds rental payments, there is no escrow balance, no release delay and no dispute about whether we released funds.
Mediation, not judgement by algorithm
Disputes are read by a person, both sides are notified of updates, and any outcome on an account can be appealed.
Pick your side of the marketplace
Renting something in, or renting your own equipment out — the same rules, records and protections apply.